Support
For venue owners and staff using STOL. If you booked a table or a ticket, contact the venue. Its phone and address are on its booking page and in your confirmation email.
Write to us
Mail goes to the people who build STOL. We answer on working days.
STOL is operated by Ergodic s. r. o., Bauerova 1205/7, 040 23 Košice, Slovakia. IČO 57859892, DIČ 2123319803. Registered in the Commercial Register of the Municipal Court Košice, section Sro, insert no. 67484/V. Email support@heystol.com. Supervisory authority: Slovak Trade Inspection (SOI), Inspectorate for the Košice Region, Vrátna 3, 043 79 Košice.
What helps us answer
- Your venue's name or its link
- What you did and what happened
- A screenshot, if something looks wrong
Quick answers
- How do I add my staff?
- In STOL, open Settings, then Team, and invite them by email. One invitation can cover several of your venues. They sign in with that email.
- How does a guest cancel?
- Every confirmation email has a Manage booking button, where guests cancel a free booking themselves. Only you can cancel a ticket paid online, so the guest sees your phone and email and asks you. You decide on the refund when you cancel.
- How do I take payment online?
- Open Settings, then Payments, and connect a Stripe account for your venue. Ticket money goes straight to that account, and STOL takes no cut.
- A question about your plan or an invoice?
- Write to us with your venue's name and we will sort it out.